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Office Clerk (3rd Shift)

Office Clerk (3rd Shift)

BCForwardVirginia Beach, VA, US
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Job Description

Job Description

BC forward is currently seeking a highly motivated Office Clerk opportunity in Virginia Beach, VA!

Position Title : Scanning Operator / Office Clerk (3rd Shift)

Location :  Virginia Beach, VA

Anticipated Start Date : 09 / 08

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration : 12+ months contract + Renewable

Job Type : [FULL TIME (>

40 HRS WEEKLY) [CONTRACT], [ONSITE]

Purpose :

Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope :

The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.

This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

General

  • Ensure customer issues and escalations are resolved or further escalated as appropriate
  • Conduct quality checks on own work to ensure accuracy and required output is to standards
  • Adhere to all safety procedures
  • Adhere to all logical and physical security requirements
  • Able to work independently and be part of a team
  • Perform backfile duties for absent coworkers
  • Perform other duties as assigned by Lead or Manager

Mail / Shipping

  • Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate
  • Deliver and pick-up mail on scheduled mail runs
  • Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost-effective method
  • Track, trace and resolve mail or courier issues
  • Fully operate, clean, and maintain all shipping and mail equipment
  • Contact third party service provider for mail and shipping equipment if required

    • Document Preparation

  • Validation / Reconciliation of boxes / files received
  • Prepare a wide array of document types and conditions for scanning
  • Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings
  • Ability to use handheld scanner to scan the box barcode
  • Insert slip sheets at the appropriate level (physical division) to establish document separation
  • Identify the location of oversized document and out-sort for wide format scanning
  • Identify the undersized documents that may need special handling
  • Escalate exception items identified during production to the lead

    • Imaging

  • Operate high speed scanning equipment to convert paper documents to digital (scan, file)
  • Perform visual quality check inspection of each image to ensure that the image meets the following criteria :
  • Look for double feeds
  • Folded corners that obscure content information
  • Look for very light / dark threshold
  • Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files
  • Convert scan documents / microfilm / microfiche to digital formats outlined in the Statement of Work

    • Essential Functions :

  • Prepare customer documents for the digital imaging process
  • Check physical documents for quality issues that may complicate the scan process.
  • Prepare a wide array of document types and conditions for scanning.
  • Index scanned images according to naming mechanisms outlined by the customer and / or RDIC leadership, along with additional post-imaging services.
  • Other duties may be assigned to meet business needs.

    • Physical demands :

  • Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

    • Mental demands :

  • Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

    • Education Requirements :

    Minimum High School Diploma

    Candidate Background : Skills, Knowledge and Abilities :

    Experience in a Customer Service environment (minimum 1 year)

    Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)

    Experience with MS Office and data programs

    Familiarity with administrative duties

    Typing speed and accuracy

    Excellent knowledge of correct spelling, grammar and punctuation

    Strong attention to detail

    Confidentiality

    Organization skills, with an ability to stay focused on assigned tasks

    The ability to carefully handle and manage large volumes of individual documents

    The ability to work effectively under deadline

    A willingness to learn new skills, as well as adaptability when priorities change

    Operational Soft Skills :

    Planning, organizing, executing, and controlling skills

    Ability to assess issues, define causes, and prioritize / execute solutions

    Self-initiative and results oriented while being a team player

    Additional Role Requirements : Core Competencies

    Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)

    Some moving of boxes and loading paper into machines will be required.

    Project prep and scan work will require finger dexterity and movement between machines for different types

    of documents.

    Benefits :

    BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

    Keywords : Scanning Operator

    Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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    Office Clerk • Virginia Beach, VA, US