Field Based Position - Approximate Geographical Coverage Area :
- Las Vegas and surrounding areas, down to Kingman, AZ and up to St George, UT
- May be instances to assist nearby colleagues in Phoenix and Salt Lake City areas.
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values : Stay Curious , Own It, Be Open , Create Possibilities
Job Summary
Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
Responsibilities
Follow all CDK Global policies and proceduresComplete all mandatory assigned compliance tasks and acknowledgementsMeet or exceed all performance expectationsPerform Daily functions using WFM device to update service and installation cases. (95-100%)Travel up to 100 % of the timeDrive up to 50% of the timePerform Daily functions using WFM device to update service and installation cases. (95-100%)Receive and accept service and install casesUpdate ETA information within specified ETA guidelinesLog times using WFM timer functions for Shop, Travel, Onsite, Repair, AuditCreate and Update Parts Requests as required (receipt / return )Close and Updates cases including any Asset ChangesPerform Asset Inventory of client sites as required during installsPC (85-95% Competency)DiagnosticsComponent replacementOperating System or System ImageBIOS & ConfigurationVirus Protection - AV LoadsUse of diagnostic toolsPC UpgradesSIA LoadsDrive LoadsDrive LoadsPC (85-95% Competency)DiagnosticsComponent replacementOperating System or System ImageBIOS & ConfigurationVirus Protection - AV LoadsUse of diagnostic toolsPC UpgradesSIA LoadsDrive LoadsDrive LoadsDot Matrix (85-95% Competency)Change Configs / DefaultReplace Print HeadReplace FRUReplace CablesReplace OCP and / or switchesReplace or adjust PlatenReplace Motor / belts / sensorsReplace tractorsLasers 85-95% Competency)Change Configs from Menu / DefaultReplace Fuser / toner / PSResolve paper jam issues replace / clean rollersTroubleshoot and replace FRU'sHigher Repair" to Swap ratioHardware Installation (85-95% Competency)Presite ProceduresDesign ProceduresHardware InstallHardware RelocationQuality ProceduresClient interfacingInstall CertificationSnapon Support (95-100% Competency)Loading proceduresLicensingWorkstation SetupDriving Customer interaction Revenue (85-95% Competency)3rd Party PC MaintenanceMaintenance ResignT & MPC Sales w MaintenanceField Troubleshooting Skills (85-95% Competency)First Call Resolution - Troubleshooting effectivenessNew Products - Stay currentNetwork (85-95% Competency)Troubleshoot and Repair Wired LANTroubleshoot WANsTroubleshoot and repair wired bridgesAdd changes to CDMGeneral Policy AdherenceIP and SubnetsConfiguring Routers NDC ModelCabling (OSI Layer one)Terminal Server proceduresCCNAConfiguring Routers Advanced ModelAdhere to NAT policies & procedures, access listsDial on Demand -Advanced router issuesVlan ConfigSite to site VPNSecurityVPN ConcentratorSDWAN (Cloud Connect)IPT Phone HandsetIPT TSIPT Call ManagerIPT RouterWireless Implementation (85-95% Competency)Wireless Site Survey (Active / Passive)Access Point Coverage / Configuration and Wireless Bridge ImplementationUsing CDK Tooling (85-95% Competency)Proton,Heisenberg,Ekahau,Meraki Dashboard,Salesforce,VeloCloud Orchestrator,Microsoft 365,Case Management SystemSpooler Setup / Maintenance (85-95% Competency)Master Spooler procedures, redirect printingActive listening 85-95% Competency)Demonstrated Active listening SkillsConflict Resolution (95-100% Competency)Client interactionTeam InteractionSpares Inventory Maintenance - Scan all items during quarterly countSocial Style (95-100%)Proper Attire - Business CasualPersonal HygieneQualifications
Adaptability, Process / Project Management / Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics / Integrity, Service Orientation / Client Focus, Innovation Talent Development, Performance ManagementPreferred Qualifications
Associate's Degree or Equivalent Experience, Industry Standard PC & Network CertificationsFamiliarity with CDK's org structure, solutions, implementation and service modelsSaaS experience preferred but not requiredSome automotive knowledge (Areas of the dealership and Dealer workflows)Physical Requirements
Operate Computer Hardware and Other Office Equipment : ConstantlyRepetitive Motion : FrequentlyPosition and Move Items : FrequentlyPhysical Demands : up to 50 poundsRemain in a Stationary Position : FrequentlyMove About : FrequentlyAdjust Posture for Movement : FrequentlyAscend and Descend : FrequentlyObserve or Inspect Details : FrequentlyCommunicate Information and Ideas so that Others will Understand : FrequentlyExposure to Outdoor Weather Conditions : FrequentlyDetects Auditory Cues : OccasionallyExposure to Confined Spaces : OccasionallyOperate a Vehicle Safely : FrequentlyAbility to Navigate Airports, Transportation, and / or Other Travel Related Tasks : FrequentlyHourly Compensation Range : $27.00 / hour - $30.00 / hour
Non-discrimination clauseThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
C DK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.