Customer Service Representative (DME Medical Supplies Billing)

Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative with strong experience in Durable Medical Equipment (DME) billing. This full-time role involves handling both inbound and outbound calls, assisting clients with inquiries, and managing order-related communication through the Parachute Health platform. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to providing outstanding customer service in a healthcare environment.

Key Responsibilities :

• Handle inbound and outbound calls with patients, providers, and insurance representatives
• Assist clients with DME product inquiries, order status, and billing questions.
• Manage and process orders through the Parachute Health platform.
• Verify patient information, insurance details, and documentation accuracy.
• Ensure timely and accurate communication between customers, billing, and fulfillment teams.
• Maintain detailed records of calls and transactions in the company database.
• Provide excellent customer service with professionalism, patience, and empathy.