Manager in Training, Petsense

Manager in Training, Petsense

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors.

As a Manager in Training, you will be observing and learning the following duties and skills required for a Store Manager role.

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply
• Observe and learn how to build the store team through hiring / staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling

Take the initiative to support selling initiatives (TEAM) :

Handle and resolve customer complaints / issues and ensure the customer has a positive shopping experience

Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.

Train to be responsible for budgeting and sales forecasting.

Learn how to care for animals in our store during services, adoption or animals for sale

Experience : Minimum of two years retail leadership experience is required. Profit / Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver's license.

Education : High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.

Professional Certifications : None

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period