Quality Assurance Specialist

A company is looking for a Quality Assurance Specialist, Concierge to join their team. Key Responsibilities Review member interactions across phone, email, and messaging to ensure compliance with quality standards Provide constructive feedback to associates and identify training needs for continuous improvement Analyze quality trends and create reports to inform leadership about performance and improvement opportunities Required Qualifications Hands-on experience in customer service and quality assurance, preferably in a contact center Ability to assess support interactions and provide actionable feedback Experience with customer service metrics and their impact on team performance Familiarity with QA tools and ticketing systems, such as Zendesk Capacity to hold others accountable to quality standards consistently and fairly