Account Director

Zero is a creative studio founded in NYC. Our intention is to create an environment where multidisciplinary teams can solve problems for progressive and contemporary brands. We aim to constantly re-evaluate what it’s like to work with a studio and provide a high degree of value and service to our clients and our team.

Our studio seeks an individual with a diverse background and the ability to succeed with a wide array of motivated and creative individuals. We believe that process is at the core of our success - and are continually seeking to evolve ours to get the most out of each engagement. The unique and complex problems that face our clients call for fresh and strategic thinkers.

Position Overview

As an Account Director, you will serve as a leader at Zero with an opportunity to define the client relationship and account growth practice. This role’s core focus is account growth (services and sales) and so we expect an entrepreneurial and business-oriented approach. You’ll be working directly with the Partners & Directors to manage 3-4 $1M+ accounts ranging across branding, digital, and marketing.

Your primary responsibility will be collaborating and leading our team(s) to create the best work possible in an enjoyable, engaging, and positive environment. Specifically, within our Accounts team, you’ll be responsible for managing 1-3 individuals, as well as helping to set the right team structure and people on the account.

You will be managing a high volume of projects and will be the primary point of contact for our clients, so expert organization, attention to detail, and communication skills are a must. Defining and implementing a high degree of customer service as well as measurable value will be vital to your success.

As an Account Director, our expectation is that you approach the day-to-day with a positive, and solutions-oriented mindset. We believe the traits of kindness, respect, and empathy are vital to the role and a high degree of emotional intelligence and strategic thinking will be keys to success.

When you submit your application responses, include a quick tidbit of the most memorable client situation where you were able to grow and / or extend the relationship.

• Serve as the trusted strategic partner to clients, understanding their business goals, challenges, and industry landscape.
• Be entrepreneurial minded and constantly look for ways to improve our clients' business results and mutually beneficial ways to expand our working relationship.
• Develop high-impact quarterly and yearly roadmaps.
• Manage contract negotiations, renewals, and forecasting.

Client Relationship Management

Years of Experience

Reporting Structure

Working Location

Full Time Benefits

Closure Date

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