Help Desk Technician

Help Desk Technicians serve as the first point of contact for users, providing timely and effective support to ensure smooth operations. They are passionate about user enablement and act as advocates for customer success by collaborating with product engineers, implementation teams, and other support specialists to resolve inquiries quickly and accurately. This role requires strong problem-solving skills to address novel issues within a complex, evolving software environment-rather than relying on scripted solutions. In addition to assisting users, Help Desk Technicians analyze recurring trends and translate them into actionable feature requests, partnering with engineers to drive continuous improvement of the platform.

• Required Skills :
• Active Top Secret with SCI Eligibility.
• Experience working with query based, code based or analytical software like Python, Excel, Java, R or Pyspark.
• Skills in collaborating across teams to resolve problems and find solutions.
• Excellent writing and communication skills to engage with customers on complex and sensitive topics, you will be handling customer support tickets.
• Core Responsibilities
• Develop a deep understanding of Foundry applications, so they can leverage problem-solving skills to ensure user inquiries are resolved in an efficient and delightful way
• Gather necessary information and respond to customer inquiries through a comment-based ticketing system
• Recreate and diagnose issues reported by the client
• Triage, track, and correctly escalate support requests across client support teams and Palantir team when necessary
• Collaborate with product engineers to identify, root cause, and ultimately resolve bugs surfaced by users
• Identify and drive forward various support initiatives to improve the effectiveness and efficiency of global Foundry user support at growing scale
• Make contributions to core documentation where context is currently missing

What We Value

• A passion for customer support and enablement - this will be key to success, as the predominant responsibility of this role and the core of its day-to-day work is handling customer support tickets
• Experience providing customer support, preferably on complex software platforms
• Experience working with analytical software platforms, using large-scale data to solve valuable business problems, in any industry or subject area
• Excellent English writing and communication skills with the ability to skillfully engage with customers on complex, sensitive topics
• Ability to operate in a fast-paced environment, where the product and support processes are often changing
• Ability to continuously learn and work independently, making decisions with minimal supervision
• Strong organizational skills and attention to detail through effective prioritization strategies and the use of task ticketing and tracking systems. Bonus : knack for streamlining and improving support processes.
• Learning and growth mindset : ability and willingness to quickly ramp up on Palantir Foundry and project-specific workflows
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users
• Nice to have : proficiency with Python and Pyspark.

What We Require

• Active Top Secret Clearance with SCI Eligibility
• Location in the Washington, DC or New York City area & ability to work from our offices' secure facilities as needed.
• Job Type & Location

This is a Contract position based out of Washington, DC.

• Pay and Benefits

The pay range for this position is $34.00 - $50.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Washington,DC.

• Application Deadline

This position is anticipated to close on Nov 18, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.