Director of Strategic Accounts

Full-time

Description

Are you a strategic relationship-driven leader who thrives on driving growth and shaping the future of client partnerships

At New Age Logistics were seeking a Director of Strategic Accounts to lead our account management team and spearhead the success of our most valued this high-impact role youll combine strategy leadership and operational excellence to strengthen client relationships expand revenue and deliver measurable business results.

The Director of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion shaping account strategy standardizing best practices and collaborating cross-functionally with Operations Finance and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced analytical environment and is motivated by building long-term client partnerships that deliver measurable results.

The Director of Strategic Accounts is a senior leadership position responsible for driving growth retention and customer satisfaction across our portfolio of high-value accounts. Youll lead a team of talented Account Managers providing direction mentorship and strategic vision while collaborating with internal stakeholders across Operations Sales Finance and IT.

This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinking someone who sees the big picture acts with urgency and brings innovative ideas to life.

Essential Job Duties

• Lead mentor and inspire a team of Account Managers to achieve revenue growth and retention goals
• Develop and implement best-in-class practices for client engagement performance tracking and account planning
• Serve as the primary contact for enterprise-level clients and C-suite relationships
• Oversee strategic account plans ensuring long-term success and profitability for each client
• Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
• Analyze account profitability develop account-specific growth strategies and drive renewal and expansion opportunities
• Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
• Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
• Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition.
• Conduct regular team meetings to review pipeline performance client satisfaction and strategic initiatives
• Foster multi-level client relationships including engagement with executive leadership (C-suite)
• Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
• Partner with Sales and Operations to identify and pursue new strategic customers and markets
• Shape internal projects that improve efficiency scalability and the overall client experience
• Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
• Develop and maintain KPIs for strategic accounts and team performance
• Prepare and present monthly quarterly and annual forecasts and performance reports to executive leadership
• Utilize data-driven insights to inform decision-making and continuously improve account management processes

Requirements

Required Qualifications

Preferred Qualifications

Why The Evans Network of Companies (ENOC) is Different

At ENOC were more than a workplacewere a family. Heres what sets us apart :

Whats in it for me

Schedule - In Person On Site

Monday - Friday 8 : 00am - 5 : 00pm

Location Address

116 South Kentucky Ave Lakeland FL 33801

About Us

New Age Logistics part of the Evans Network of Companies is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement high-trust culture that allows our team to thrive.

Salary Description

$100000 - $115000 per year

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 100000 - 115000