Veterinary Emergency Service Head

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BluePearl Pet Hospital in Ann Arbor and Auburn Hills , MI is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.

The ideal candidate will have a DVM from an accredited university, have successfully completed an internship, and have at least three years of ER experience. Previous leadership experience preferred.

We are looking to expand our current emergency department due to the rapid, exponential growth of the service. Our ER has highly qualified, dedicated Senior ER clinicians, technicians, veterinary assistants, and kennel assistants. Our team is dedicated to the continued care of pets in need and the ongoing growth of our state-of-the-art hospital. If you’re looking for a quality place to work, learn, and contribute to a collaborative team of career professionals, BluePearl is your home in career emergency medicine!

As an ER Service Head, you will :

• Manage the schedule for all ER Clinicians, including PTO requests.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER / ICU support staff . Oversee ER Clinician case management and providing guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians . Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER / ICU personnel issues. Assist with performance reviews.
• Assist management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU / ER department.

We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents.

Our BluePearl Auburn Hills Hospital serves the areas of Auburn Hills, Pontiac, Rochester Hills and Troy. Our services include 24 / 7 emergency medicine, dermatology, internal medicine, oncology, ophthalmology, radiology and diagnostic imaging. Our 10,000-square-foot hospital opened in 2003 and is equipped with advanced equipment including a diode laser, CT scanner and digital radiography. BluePearl Pet Hospital in Ann Arbor, Michigan, is a state-of-the-art veterinary facility providing top-tier emergency and ophthalmology care to pets.

Why choose BluePearl?

In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops.

We value your health and well-being as an Associate by providing you with the following benefits :

The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession!

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Why BluePearl? Because it is an exceptional place to work!