IT Help Desk TechnicianCoryell Health • Gatesville, TX, United States
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IT Help Desk Technician
Coryell Health • Gatesville, TX, United States
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job_description.job_card.job_descriptionAn associate degree in Information Technology, Computer Science, or related field is preferred (or equivalent experience). Strong problem-solving and analytical skills with a solid understanding of Microsoft Windows operating systems. Excellent communication skills, able to convey technical information clearly to both technical and non-technical individuals. Customer-focused attitude with a friendly and patient demeanor, dedicated to providing exceptional service. Effective time management abilities and a commitment to technical growth and career development. Valid Texas driver's license with a clean driving record.
Description
Join our dedicated team at a leading healthcare facility in Gatesville, TX, serving multiple remote clinic locations. We are committed to providing exceptional support to our staff and providers while maintaining a high standard of IT service. The IT Help Desk Technician plays a crucial role in ensuring our technology serves our mission effectively.
Key Responsibilities :
- Act as the primary point of contact for technical assistance through phone, email, or in-person requests.
- Conduct troubleshooting for hardware and software issues on various platforms, including Windows Pro, Chrome / Edge, Android, and iOS.
- Create, track, and manage support tickets, escalating unresolved issues as necessary.
- Administer and troubleshoot Microsoft 365 and Entra ID, including corporate phone system tasks.
- Maintain IT documentation, manage asset tracking, and uphold company standards for security and policies.
Requirements
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It Help Desk Technician • Gatesville, TX, United States
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