Healthcare Solutions Generalist

Healthcare Solutions Generalist

The healthcare system is complex, presenting challenges for everyonepatients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work : caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

Are you fresh out of college or looking to kick-start your career? The Healthcare Solutions Generalist role at VaxCare is an incredible opportunity to jumpstart your professional journey! This rotational role allows you to experience different departments at VaxCare, helping you discover your strengths and interests while gaining real-world experience. Through several 3-6 month rotations in key areas, you'll learn how our business operates, connect with different teams, and understand how we help partners, patients, and providers every day. You'll also see how VaxCare's Core Values come to life, giving you the foundation to build a meaningful career with us.

We believe the best way to learn VaxCare is to interact with our Partners. Many of the Healthcare Solution Generalist rotations entail training on how to solve Partner issues and then getting opportunities to apply that newly acquired knowledge via actual partner interactions. Those filling the role are expected to exhibit VaxCare's Core Values daily while meeting the performance objectives and SMART goals established at the start of each rotation. Rotations include but are not limited to the following teams :

• Customer Care Generalist Team : Provide support for incoming phone, chat, and email contacts for a broad range of partner questions. This rotation focuses heavily on learning and, therefore, entails several weeks of training intermixed with opportunities to apply what has been learned. This rotation is the first in the series of rotations and will provide an overview of VaxCare's business which will be further built upon by other rotations.
• Customer Care Inventory Team : Provide phone, chat, and email resolution to our partner's inventory-specific questions and issues. This rotation provides an introductory understanding of VaxCare's inventory processes, which are one of our key value propositions. The knowledge gained during this rotation may be further built upon with a rotation on the Inventory Management Team.
• Customer Care Payments Team : Provide phone, chat, and email resolution to VaxCare partner's payment-specific questions and issues. Payments is another of VaxCare's key value propositions. This rotation provides an introductory understanding of VaxCare's payment process, including partner billing, eligibility responses, and partner compensation.
• Customer Care Platform & Interfaces Team : Provide phone, chat, and email resolution to VaxCare partner's technology-specific questions and issues. This rotation provides an introductory understanding of VaxCare's technology, including Hubs, Mobile Hubs, and the Partner's Portal as well as Electronic Medical Records (EMR) Integrations. Although heavily technology-focused, this rotation will help you understand the complexity of our technology in a way that you can easily digest to effectively solve many of our partner's technology issues.
• The Hub Team (HT) : The Hub is the essential tool used by our Partners to manage their vaccine process and the Hub team is responsible for ordering, setting up, testing, and shipping the Hubs. A rotation on this team will provide a deeper level of exposure to all aspects of the Hub which is very helpful as everything we do starts with the Hub.
• The Inventory Management Team (IMT) : This rotation will build on the knowledge from the Customer Care Inventory rotation by providing deeper exposure to the back-office operations around VaxCare's inventory process. The rotation will focus solely on inventory-related topics, including returns, order exceptions / special orders, order fulfillment, and inventory reconciliations. Since the IMT also handles inventory issue escalations, you will be exposed to the more complex inventory issues that our partners experience.
• Revenue Cycle Management Team (RCM) : This rotation will build upon the knowledge from the Customer Care Payments rotation by providing deeper exposure to the back-office operations that support VaxCare's payment process, including patient billings and collections, claim research, and denial analysis.

Required Qualifications for This Role :

Competencies : Core to All Positions at VaxCare

Additional "Must Haves" :

Preferred Qualifications of the Ideal Candidate for This Role :

We're looking for smart, motivated individuals who are eager to learn and grow. No prior work experience is required, just a strong work ethic, desire to succeed, and a joy in solving problems.

The ideal candidate will :

Other Essential Requirements :