Hotel Night Auditor

Responsibilities :

• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills and checks for vendors, employees and contractors.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.