Director of Operations

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Summary

Reporting to the Program Director, the Director of Operations ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients. He / she supervises all operations staff.

Responsibilities : Program / Facilities

• Manages and ensures that performance-based incentives and all other operations-related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.
• Oversees all security staff.
• Ensure all fire safety guidelines are executed and documented as required.
• Ensures security guards perform building security and inspection rounds.
• Ensures security guards monitor resident behavior, medication, and other related activities.
• Assists in monitoring resident / client medication as required.
• Ensures medication delivery is properly documented in the appropriate log book in the absence of social service staff, as mandated by the program.
• Oversees all maintenance staff.
• Ensures all operations equipment and appliances are in good working order.
• Provides recommendations for repair, upgrade, or replacement.
• Monitors cleanliness and maintenance of the facility.
• Ensures work orders and requests for repairs are completed in a timely manner.
• Oversees and maintains the building’s plumbing, heating, cooling electrical, telephone, and safety / emergency systems.
• Oversees and approves work orders and requests for repairs.
• Monitors key and lock changes for residents and staff as needed.
• Maintains computerized work order and violation monitoring systems.
• Develop preventive maintenance programs for all buildings and systems.
• Develop a routine maintenance schedule and ensure that it is adhered to.
• Oversees all kitchen staff.
• Ensures all operations equipment and appliances are in good working order and provides recommendations for repair, upgrade or replacement.
• Ensures site menus comply with all Urban Pathways and regulatory and funding agency regulations, policies, and procedures.
• Oversees kitchen operations, and food ordering, and monitors kitchen supply and food inventories and orders.
• Ensures kitchen area and equipment are kept in a clean and sanitary manner.
• Oversees implementation of and compliance with Urban Pathways’ Key Control policy and procedures.
• Oversees implementation of and compliance with Urban Pathways’ Closed-Circuit Television (CCTV) Monitoring and Recording of Public Areas for safety and security purposes.
• Monitors maintenance of facility, and ensures compliance with health, safety, fire codes, and all other Urban Pathways and regulatory / funding agency requirements.
• Represents Urban Pathways and resolves facility violations.
• Ensure proper implementation of all inventory controls as required.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees client / resident relocations as needed.
• Facilitates inspections and maintains all safety equipment in good working order.
• Works closely with the Program Director to manage emergency situations.
• Operates program vehicle as required.
• Is on call to address emergency needs on a twenty-four-hour basis.

Administrative

Community Relations

Communication

Performs all other duties as assigned and as required.

Qualifications

Education and Experience

Skills

Other

Licenses

Physical Capabilities

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include :