Scheduling Coordinator
Scheduling Coordinator Responsibilities :
- Manage a designated territory of Field Service Engineers by coordinating all maintenance visits, emergencies, and installation.
- Handle important logistics such as coordinating travel, part / equipment tracking, and emergency maintenance requests.
- Assist with challenging client requests or issue escalations as needed.
- Coordinate with other departments to ensure projects are completed.
- Provide phone and email support to clients.
- Create Quotes for our Customers based on Field Service Recommendations.
- Prepare Field Service Reports based on the equipment entered by our Field Engineers.
Requirements :
AS / AA degreeAt least three years of experience in an office environment with previous data entry is requiredHistory of administrative responsibilitiesExcellent Customer Service SkillsExcellent communication, writing, negotiation, and time-management skillsEnthusiasm and an ability to learn quickly and retain informationAdvanced PC skillsAdvanced Microsoft 365 SkillsA positive attitude and an ability to represent us with professionalismAbility to work in a fast-paced, challenging and changing work environmentSelf-motivated, proactive, and results-oriented professional style with a strong ability to work independentlyProspective candidates should be proficient with the following software : Adobe Acrobat, Microsoft Office - Word, Excel and Outlook. Proficiency in grammar and sentence structure is expected. Attention to detail, knowledge of clerical and administrative procedures and systems, confidentiality, reliability and professionalism are a must.Professional appearance and demeanorFlexibility to adjust to evolving company needsMust be authorized to work in the USCompensation and Benefits :
60-70k base salaryPaid Time Off401K MatchingMedical, dental and vision insuranceProfessional development assistanceReferral programPaid HolidaysShort Term / Long Term DisabilityLife InsuranceGrowth OpportunitiesUp to $300 / month - non-taxed incentive with after-hours phone service (emergency only)Hours : Monday through Friday 8am - 5pm