Operations Manager

SUMMARY : Responsible for day-to-day operational matters at local divisional offices.

Represent the policies, ethics, and culture of the company in a leadership role.

Include hiring, terminations and other personnel actions. Closely monitors financial performance and achieves or exceeds budgeted requirements. Provide for customer service, troubleshooting, problem solving, and marketing.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Responsible for client marketing and development.
• Responsible for financial performance of the branch including timely billings and collections.
• Ensure all the day to day activities are performed to the satisfaction of the customers working with the operations supervisors and key account managers in their particular location(s).
• Ensure all staff has adequate resources to safely perform all aspects of work required.
• Ensure all staff is adequately trained to perform all required job functions and that competency records are maintained.
• Maintain Corporate Policy & Procedure at office level.
• Provide employee motivation and champion the BMS system.
• Maintain an “open door policy” and communicate with staff to promote empowerment and accountability.
• Obtain and maintain an in-depth knowledge of local market requirements.
• Understand customer requirements and organizes office procedures, schedules and staffing to provide for meeting / exceeding same.
• Foster customer confidence in Inspectorate work.
• Support the ISO certificate(s) and manages corrective / preventive actions.
• Review local operations for all aspects of the continuous improvement process.
• Handle all disciplinary matters in a fair and consistent manner and maintain open communication with the Human Resources department.
• Represent Inspectorate by appearance and conduct. Behave ethically at all times.
• Ensure business practices meet or exceed company policy and industry standards.
• Ensure compliance in all areas.
• Read, understand and enforce the company BMS and safety policies.
• May, on occasion, be required to perform the duties of the Operations Supervisor and / or Inspector.
• Other duties as may be assigned by senior management.

SUPERVISORY RESPONSIBILITIES : Ensure full and adequate coverage of all field assignments by assigning appropriate resources and personnel.

Instruct and provide guidance to field staff and provides job related and / or safety training as needed. Ensure training records are maintained as well as ensuring all other aspects of the BMS are complied with.

Discipline and / or recognize field staff on performance.

Represent Inspectorate by appearance and conduct. Behave ethically at all times. As directed, maintain an “on-call” status 24 hours a day. Support and participate in Inspectorate’s Business Management System (BMS). Attend company meetings as required.

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the normal knowledge, skill, and / or ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Broad experience in inspection related business as well as in-depth understanding of the local business operation and customer base.

EDUCATION and / or EXPERIENCE : High school diploma or general education development certificate (GED), and normally more than five years inspection-related experience. Knowledge of company HS&E procedures and associated governmental regulations.

A college degree is not required, but a level of advanced formal education and / or management training is desirable.

LANGUAGE SKILLS : Ability to read, interpret and implement safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to groups of customers and / or employees. Ability to effectively communicate with all levels of employees within the company is essential.

MATHEMATICAL SKILLS : Capable of performing all calculations required for the management and operations of the inspection business. Able to perform all pertinent operational calculations. Able to read, understand and analyze financial statements.

REASONING ABILITY : Ability to apply common-sense understanding to complex situations and able to prepare and / or follow instructions in written, oral, or diagrammatic form. Ability to deal with problems involving several concrete variables in standardized as well non-standardized situations and determine the appropriate course of action.

OTHER SKILLS and ABILITIES :

Above average “people skills”

Excellent communication skills

Computer literate (MS Office) and email etc.

CERTIFICATES, LICENSES, REGISTRATIONS : Valid driver’s license required.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle and feel objects, tools, or controls; to talk and hear. The employee frequently is required to stand, walk, taste and smell. The employee is occasionally required to reach with hands with arms. The employee must sometimes lift and / or move up to 50 pounds.

Employee is sometimes required to climb and descend stairways and ladders. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the inspection related duties, the employee regularly works in high, precarious places; in outside weather conditions; and near flammable material. Regularly exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. Possibility of working in enclosed spaces.

The noise level in the work environment is usually moderate.