Information Technology Support EngineerTenth Revolution Group • Arlington, VA, United States
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Information Technology Support Engineer
Tenth Revolution Group • Arlington, VA, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAdminister and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta. Perform laptop builds, upgrades, repairs, and replacements. Configure and support mobile devices (iPhone & Android). Assist with AV system setup and troubleshooting. Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding. Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling. Maintain accurate onboarding / offboarding documentation in line with security policies. Assist with software and hardware installation, configuration, and upgrades. Maintain IT documentation, policies, and procedures. Support procurement, tracking, and lifecycle management of IT assets. Collaborate with the IT team to enhance processes and service quality. Bachelor’s degree in Information Technology, Computer Science, or equivalent experience. 3+ years of IT support experience in a professional environment. Strong proficiency with Windows OS, macOS, iOS, and Android. Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office. Familiarity with JAMF, ManageEngine, or other device-management / security tools is a plus. Experience with AV systems (Zoom) preferred. Solid understanding of wired and wireless networking concepts. Excellent communication skills and a customer-first mindset. Relevant certifications (CompTIA A+, Google, etc.) are an asset. Eagerness to learn, grow, and contribute.
IT Support Specialist – Award-Winning Nationwide Consulting Firm
About the Company
We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week.
About the Role
The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience.
Responsibilities
End-User Support
- Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system.
- Troubleshoot and resolve issues across Windows, macOS, iOS, and Android environments.
- Document incidents and resolutions clearly within the support system.
- Manage, maintain, and continuously improve the help desk workflow.
Systems & Applications
Employee Lifecycle (Onboarding & Offboarding)
Infrastructure & Process Improvement
Qualifications
Why Join Us
You’ll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.
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Information Technology • Arlington, VA, United States
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