Maintenance Dispatcher - swing shift

Daily Management IncLas Vegas, NV, US

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Job Description

Position Title : Maintenance Dispatcher

Resort and Location : Grandview Las Vegas

Department : Front Office

FLSA Status : Non-Exempt

Reports To : Front Desk Manager / Asst. FD Manager / MOD / PBX Supervisor

Position Summary :

The Maintenance Dispatcher is primarily responsible for answering telephone calls from owners, guests and internal resort contacts in order to service rooms needing assistance with appliances, light fixtures, emergency repairs etc.

Core responsibilities include the following, but are not limited to :

Specific Responsibilities :

Handles all incoming calls and messages related to servicing guest rooms

Responds to emails and telephone calls for housekeeping and / or maintenance work orders

Logs and clears all calls for service for the maintenance department

Blocks and unblocks rooms according to resort need

Must be able to communicate clearly and follow up on all requests

Duties may include using radio or telephone to transmit assignments and compiling reports on work progress

Maintains a friendly, professional, cheerful and courteous demeanor always

Always Ensures Outstanding customer care

Performs other duties as assigned, requested or deemed necessary by management.

Position Requirements (Skills / Abilities) :

Experience :

One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities in multiple software programs on the computer simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.

Education : High School diploma or GED required.

Flexible Scheduling : Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands :

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his / her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standards of Appearance :

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct :

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

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Maintenance Dispatcher • Las Vegas, NV, US