Technology Support Specialist I

Position Title :

Tech Support Specialist I

Position Location :

Green Avenue Administration Building

Position Type :

Administrative- 12 month

Bargaining Unit : Act 93

Effective Date : September 18, 2025

Supervisor :

Technology Supervisor

Job description created : May 2023

Position Summary : The ideal candidate would support district staff in the use of technology, which includes devices, software, and online application systems. The specialist will provide this support primarily through phone, in-person and remote sessions. Onsite support and training will also be required when needed.

District Summary

The William Penn School District is located in southeastern Delaware County and serves approximately 5,000 students who reside in Aldan, Colwyn, Darby, East Lansdowne, Lansdowne, and Yeadon Boroughs. We share a collective vision to educate, nurture and empower all students to become career and / or college ready.

Key Responsibilities & Essential Duties :

• Serve as first level support for technical problems throughout the district
• Address service requests in a first-in / first-out basis unless directed otherwise by the Technology Director
• Serve as a technical consultant for faculty and staff in the basic use of technology
• Communicate concerns regarding device or system operability between faculty and staff and the Technology Director
• Support and assist faculty and staff in the determination and prevention of technical issues
• Maintain accurate technology inventory for the buildings you serve
• Adhere to proper vendor and district software licensing agreements
• Monitor hardware and software installations, purpose, and document future district needs
• Prepare district devices as scheduled by the Executive Director of Blended Learning & Educational Technology
• Demonstrate a high degree of professionalism
• Perform other tasks and assume other responsibilities as assigned by the Technology Director
• Possess a valid Pennsylvania driver's license at all times

Knowledge, Skills & Abilities :

Required Qualifications :

Pre-employment Paperwork Requirements :

Working Conditions & Physical Requirements :

Level of Compensation : $ 38,000 - 42,000