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IT Support Specialist
IT Support SpecialistCherokee Federal • Hampton, VA, United States
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IT Support Specialist

IT Support Specialist

Cherokee Federal • Hampton, VA, United States
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IT Support Specialist

  • An active Secret Clearance is required for consideration.

The IT Support Specialist will provide complete IT support to the 633 CONS Squadron. This support may include working issues associated with software, hardware, peripherals, and / or office equipment. The IT Support Specialist will also ensures Cybersecurity awareness and adherence to regulations and associated policies by all personnel within the Squadron and work closely with 633 CONS IT support team to prioritize and address a wide range of IT issues as they arise.

Compensation & Benefits :

Estimated Starting Salary Range for IT Support Specialist : $58,000-63,000

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

IT Support Specialist Responsibilities Include :

  • Administer information systems.
  • Monitor ongoing operation of network systems to ensure hardware and software are functioning properly.
  • Identify and promptly resolve network-related problems; troubleshoot hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems.
  • Promptly respond to user trouble calls relating to hardware, software, and connectivity to minimize disruptions.
  • Recommend corrective action to be taken.
  • Work with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint.
  • Develop, manage, and maintain Worldwide Web pages and SharePoint sites.
  • Work in conjunction with 633 CONS IT team to develop LAN performance plans / strategies, policies and standard operating procedures.
  • Ensure that work progresses to meet required deadlines and respond to adjustments in processing due to changes in priorities; perform account management by giving users the appropriate group, organizational account, and distribution list access.
  • Provision and / or de-provision new and separating users; set up and / or relocate hardware (work stations, printers, etc.) as required.
  • Provide training and assistance for new computer systems, software, or hardware.
  • Monitor and maintain inventory of computer and associated equipment assets.
  • Assist with information security; assist in security plans, procedures and training to comply with Air Force and Department of Defense (DoD) standards.
  • Performs other job-related duties as assigned.

    • IT Support Specialist Experience, Education, Skills, Abilities requested :

  • Minimum of four (4) of experience in Information Assurance (IA) technology or a closely related area, preferably in a US Air Force, Military or DoD setting.
  • Two (2) or four (4) year college degree in an IT related field.

    • DoD 8570 IAT Level I certification.

  • Strong written and verbal communication skills.
  • Strong organizational skills.
  • The ability to obtain a Clearance or Common Access Card (CAC).
  • Qualified on the standardized theory and operations of networks and information systems evidenced by training degrees, certifications, and experience documented in the resume.
  • Capable of assisting users with applications or know how to obtain assistance in a timely manner.
  • Understand the interrelationships and capabilities of other standard off-the-shelf software microcomputer software packages (i.e. MS DOS 6.1 and earlier, MS Win7, Vista, and MS Office).
  • Able to work with others on a personable and professional basis to accomplish all tasks while preserving harmony in the work place.
  • Exhibit good communication, briefing, customer service, and organizational skills.
  • Display a customer service mindset, with a focus on supporting mission.
  • Must pass pre-employment qualifications of Cherokee Federal.

    • Company Information :

    Cherokee Nation Strategic Programs (CNSP) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSP , visit cherokee-federal.com.

    #CherokeeFederal #LI-RA2

    Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

    Similar searchable job titles :

    Help Desk Technician

    Technical Support Specialist

    Desktop Support Analyst

    IT Service Desk Analyst

    Systems Support Specialist

    Keywords : Troubleshooting

    Network Support

    Software Installation

    User Assistance

    System Maintenance

    Legal Disclaimer : Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com / careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

    Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

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