Product Manager, Delivery PlatformEverlywell • Austin, Texas, USA
Product Manager, Delivery Platform
Everlywell • Austin, Texas, USA
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job_description.job_card.job_descriptionDirect revenue impact : kit return rate improvements drop straight to the bottom line Operational scale : millions of communications sent hundreds of thousands of kits shipped Enterprise growth : health plan clients depend on your platforms reliability Cross-functional hub : youll partner with clinical engineering CX ops and client success Own kit return rate and demonstrate measurable improvement through operational interventions Ship improvements to member communications that increase engagement and activation Streamline CX tooling to reduce resolution time and support costs Successfully configure and launch at least two new enterprise programs Build strong partnerships with CX operations fulfillment and clinical teams 4-5 years of product management experience Proven results improving operational metrics bring the numbers Experience with lifecycle communications (Iterable Braze or similar) Background in CX support tooling or operational products Comfort with supply chain fulfillment or logistics systemsStrong analytical skills you track cohorts measure interventions optimize funnels Clear communication across technical and operational teams Healthcare or healthtech background Experience with enterprise B2B programs and client configuration requirements Background in subscription products or retention-focused roles Startup or scale-up experience where operational excellence mattered Experience with HIPAA compliance and healthcare communications requirements You find operational problems genuinely interesting not tedious You believe unsexy infrastructure work often has the biggest business impact You can context-switch between strategic planning and debugging a failed email Youre energized by making systems reliable not just launching new features You want to own the platform that makes everything else actually work
Getting a lab test used to mean taking time off work sitting in a waiting room and hoping your doctor ordered the right thing. We changed that.
Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics telehealth and AI-powered health guidance. Weve helped millions of people understand their health on their own terms from hormone levels to heart health to food sensitivities to sexual health. And were just getting started.
Today we power diagnostics for consumers major health plans and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery and increasingly uses AI to help people figure out what to test and what to do next.
Were a product-driven company solving real problems in a deeply broken system. If you want to build things that matter at a company that ships fast and reaches millions keep reading.
The Delivery Platform is the operational backbone of Everlywell. Youll own the systems that move kits to customers messages to members and support requests to resolution. When someone orders a test your platform ensures they receive it remember to complete it and get help when they need it.
This is execution-critical work. Kit return rates directly impact revenue. Member activation drives retention. CX efficiency determines margin. Everything you build has a measurable business impact.
Youll be responsible for :
- Member communications email SMS and notification orchestration that drive action
- Customer experience and support tooling ensuring issues get resolved efficiently
- Fulfillment and supply chain kit delivery inventory shipping partner coordination
- Program configuration client-specific workflows activation sequences operational rules
- Kit return rate optimization the operational levers that get tests completed
Why this role matters :
What success looks like in your first year :
What we are looking for :
Even better if you have :
Youll thrive here if :
Required Experience :
IC
Key Skills
Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Product Manager Platform • Austin, Texas, USA
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