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Documentation Supervisor (Newport News)
Documentation Supervisor (Newport News)Insight Global • Newport News, VA, US
Documentation Supervisor (Newport News)

Documentation Supervisor (Newport News)

Insight Global • Newport News, VA, US
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A large worldwide, rapidly growing industrial equipment company is looking for a Technical Publications Supervisor to oversee the development, accuracy, and timely delivery of technical documentation, including manuals, service bulletins, illustrated parts catalogs, and other product support materials. This is a new position that reports to the Manager and oversees a team of 6-10 and ensures that documentation meets industry standards, supports product usability, aligns with organizational goals and customer expectations while also mentoring team members and coordinating with cross-functional departments.

Competencies

  • Bachelor's degree heavily preferred
  • 3 - 6+ years of years' total experience in engineering or manufacturing of physical parts / products, preferably with an OEM
  • 2+ years in a lead or senior role
  • 1+ years' experience with part illustrations using Adobe Illustrator, ISODraw, or CREO
  • 1+ years' experience technical writing or engineering documentation (manuals, exploded views, assembly diagrams, service bulletins, part catalogues)
  • Experience interpreting engineering drawings and documentation
  • Experience interpreting BOM (bill of materials)
  • Attention to detail, communication, and ability to manage multiple projects in a fast-paced environment

Nice to Haves :

  • Experience with product lifecycle management (PLM) and / or enterprise resource planning (ERP) like Infor LN
  • Understanding of Agile or Scrum methodologies
  • Mine Safety & Health Administration (MSHA) certification
  • Responsibilities

  • Guide, mentor, and support a team of 6-10 writers and illustrators to deliver documentation (manuals, exploded views, assembly diagrams, service bulletins, part catalogues).
  • Provide coaching and technical feedback in visual communication and illustration techniques.
  • Interpret engineering drawings and CAD models to develop accurate visual representations for manuals and service guides.
  • Ensure illustrations meet industry standards and are optimized for both print and digital formats.
  • Collaborate with engineering and supplier teams to update visuals based on design changes and product revisions.
  • Plan, assign, and track documentation projects to ensure on-time delivery and alignment with product release schedules.
  • Review and approve technical content for clarity, accuracy, and compliance with regulatory and customer requirements.
  • Maintain and improve documentation processes, templates, and tools to support scalable and consistent output.
  • Manage documentation workflows using content management systems (CMS) and product lifecycle management (PLM) tools.
  • Support onboarding and training of new team members on illustration tools, documentation standards, and internal processes.
  • Assist service teams in identifying and ordering correct spare parts through accurate visual documentation.
  • Contribute to cost-out initiatives by providing innovative design solutions and improving illustration efficiency.
  • Compliance & Continuous Improvement.
  • Participate in audits and ensure documentation complies with industry regulations and customer expectations.
  • Identify opportunities for automation and process improvement in illustration and documentation development.
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    Documentation Supervisor • Newport News, VA, US

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