Field Application Engineer

Overview

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Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

You can find below an interesting link about who we are and what we do : Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Outsight is seeking a Field Application Engineer to join its growing US team. This is a great opportunity to work for a growth company that’s on the forefront of new technologies.

Responsibilities

• Serve as the primary technical contact for deploying our IT solutions in public spaces and smart infrastructures
• Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish.
• Analyze and resolve technical issues, contributing to product improvement.
• Ensure customer satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions.
• Collaborate with other teams : Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers).

Qualifications

Preferred Qualifications

Why join us?

Equal Employment Opportunity

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.

Role details

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