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ServiceNow Architect

ServiceNow Architect

McCulloh ConsultingPhoenix, AZ, us
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Job Title : ServiceNow Architect

Location : Phoenix, AZ(Hybrid)

About the Opportunity :

Are you ready to shape the future of enterprise IT? Our client, a global leader in enterprise IT services, is seeking a talented ServiceNow Architect to drive strategic design and implementation across their ServiceNow platform. This is an exceptional opportunity to make a major impact within a fast-paced, innovative environment—collaborating with global teams, influencing technology strategy, and building solutions that scale across industries.

Why Join?

  • Work with cutting-edge ServiceNow technology at enterprise scale
  • Lead projects that drive digital transformation for Fortune 500 clients
  • Enjoy a flexible, innovative workplace with global reach
  • Competitive compensation, career advancement, and professional development support

Key Responsibilities :

  • Architect & Lead : Own the end-to-end architecture of ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, ITAM, and CMDB modules
  • Strategic Planning : Define roadmap and architectural vision in collaboration with business and technical stakeholders
  • Integration Design : Lead integrations with platforms such as Active Directory, SAP, AWS, Azure, and Salesforce
  • Platform Optimization : Improve scalability, performance, and usability across the ServiceNow ecosystem
  • Governance & Security : Ensure system integrity, compliance, and security through proper access controls and governance
  • Client Engagement : Act as a trusted advisor on ServiceNow best practices and process automation
  • Team Leadership : Mentor and support development teams, driving best-in-class development standards
  • Documentation & Enhancements : Produce technical documentation and lead upgrades / feature roll-outs aligned with latest ServiceNow releases
  • Requirements

    Required Qualifications :

  • 5+ years experience in ServiceNow architecture, including at least 3 years in a lead / architect role
  • Deep platform expertise in ITSM, ITOM, CMDB, HRSD, and CSDM alignment
  • Integration proficiency using REST / SOAP APIs, OAuth2, MID Server, and scripting (JavaScript, Glide API)
  • Hands-on knowledge of Flow Designer, Predictive Intelligence, Virtual Agent, and update set deployment processes
  • Certifications preferred : CSA, CAD, CTA
  • Strong ITIL knowledge (Incident, Problem, Change, and Configuration Management)
  • Proven experience working with cross-functional teams and executive stakeholders
  • Preferred Experience :

  • ServiceNow modules : ITOM, HAM / SAM, CSM, CRM
  • Experience with DevOps, CI / CD pipelines, and automation tools
  • Cloud platform integration experience (e.g., AWS, Azure)
  • Benefits

    What We Offer :

  • Competitive salary and bonus opportunities
  • Comprehensive benefits package
  • Access to global projects and cutting-edge technology
  • Supportive, collaborative team culture
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    Servicenow Architect • Phoenix, AZ, us