Service Account Assistant

Job Description

Job Description

Sharpcontra is seeking a detail-oriented and proactive Service Account Assistant to support our client service operations. This role involves assisting account managers in coordinating services, managing client communications, and ensuring seamless service delivery. The ideal candidate thrives in a structured environment and brings exceptional organizational and interpersonal skills.

Responsibilities

Support service account managers in daily tasks and client coordination

Prepare service reports, documentation, and client correspondence

Schedule and follow up on service appointments and requests

Monitor account performance and address client inquiries promptly

Assist in resolving service-related issues with a focus on client satisfaction

Maintain accurate and up-to-date records in internal systems

Collaborate with internal departments to ensure service delivery standards

Qualifications

Qualifications

Proven experience in an administrative, customer service, or account support role

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Proficiency in Microsoft Office Suite and CRM tools

Ability to work independently and manage multiple tasks simultaneously

High attention to detail and problem-solving skills

Associate or Bachelor’s degree preferred

Additional Information

Benefits

Competitive salary : $60,000 – $66,000 annually

Opportunities for career growth and internal advancement

Comprehensive training and onboarding programs

Supportive and professional work environment

Health, dental, and vision insurance options

Paid time off and company holidays