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Office Coordinator

Office Coordinator

Heartland HospiceGrand Rapids, MI, US
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Overview

Do you thrive on keeping operations running smoothly behind the scenes?

Are you organized, resourceful, and ready to be the go-to problem solver for a compassionate care team?

We’re looking for an Office Coordinator to join our hospice branch in a vital administrative role. As the Office Coordinator, you’ll ensure daily operations are efficient, organized, and compliant—so our clinical team can focus on delivering exceptional end-of-life care. You’ll be the heart of the branch, supporting both staff and patients with professionalism, empathy, and precision.

This position will be located in our Fremont office on average 3 days / week and the other 1-2 days in Grand Rapids.

As an Office Coordinator, You Will :

  • Support the day-to-day non-clinical operations of the branch
  • Ensure compliance with internal policies, procedures, and regulatory requirements
  • Maintain and close medical records in accordance with policy and audits
  • Obtain missing documentation and physician signatures for charts
  • Manage release of information requests and ensure appropriate authorizations
  • Oversee chart purging, archiving, and indexing of patient records
  • Coordinate care schedules and assist with visit logistics and field staff communications
  • Serve as the branch’s New Hire Champion and assist with onboarding activities
  • Maintain personnel files, contracts, and HR documentation in compliance with policy
  • Order supplies, answer phones, and provide general administrative support
  • Process accounts payable and route appropriately
  • Support interdisciplinary team (IDT) meetings and quality assessment efforts
  • Work collaboratively with IT, HR, Compliance, and other departments as needed
  • Promote Gentiva’s core values through positive interactions with staff and patients

About You

Qualifications – What You’ll Bring :

  • High school diploma or equivalent
  • Minimum of 3 years experience in the healthcare industry
  • Experience working with medical records strongly preferred
  • Proficiency with Microsoft Office and EMR systems (HomeCare HomeBase preferred)
  • Excellent organizational, time management, communication, and customer service skills
  • Ability to handle multiple priorities, remain flexible, and maintain professionalism
  • Comfortable working independently and collaboratively in a fast-paced office environment
  • Strong interpersonal skills and the ability to work with individuals of diverse backgrounds
  • Reliable transportation and ability to operate basic office equipment

    • Preferred Experience (Not required) :

  • Medical records or healthcare administration background
  • Familiarity with hospice or home health care operations
  • Experience supporting clinical or interdisciplinary teams
  • Previous exposure to HR processes, compliance requirements, and quality programs
  • Skills in scheduling, documentation management, and reporting
  • High comfort level working with sensitive patient information and regulatory standards

    • We Offer

    Why Join Us?

    We are a national leader in home-based care with more than 430 locations across 36 states. At Gentiva Hospice, we believe that what we do matters—and how we do it makes all the difference.

    Benefits for All Hospice Associates (Full-Time & Per Diem) :

  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund

    • Additional Full-Time Benefits :

  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

    • Ready to Join a Team That Cares?

    Apply today and help support compassionate care that makes every moment count.

    Legalese

  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet stage specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace

    • Keywords : hospice office coordinator job, healthcare administrative support, medical records coordinator, hospice office jobs, healthcare scheduling, HomeCare HomeBase jobs, hospice branch support, hospice HR assistant, administrative coordinator hospice, end-of-life care jobs

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    Office Coordinator • Grand Rapids, MI, US