Return Agent 17.00

Job Description

Were seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent youll be a vital part of our team acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.

As a Return Agent you will :

Provide a warm friendly welcome to all returning customers with a positive and approachable demeanor.

Conduct thorough inspections of returning vehicles checking for damage recording mileage and verifying fuel levels.

Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.

Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.

Review the final rental contract with the customer clearly explaining all charges and answering any questions they may have.

Perform other duties as assigned to support business needs and objectives

As a Ready Line Agent you will :

Maintain a clean organized and presentable ready line area.

Ensure all vehicles are meticulously cleaned prepped and ready for customer pick-up.

Inspect vehicles for quality standards and promptly pull any that dont meet requirements sending them for servicing.

Facilitate vehicle exchanges swaps or upgrades based on customer requests to ensure a smooth transition.

Confirm that an adequately completed checkout slip accompanies each vehicle.

Assist customers in locating their rental cars and assist with luggage when necessary.

Support the efficient flow of vehicles by moving and parking cars within the facility as needed.

Perform other duties as assigned to support business needs and objectives.

Requirements :

Valid Drivers License

Top-notch people skills

Ability to troubleshoot with a smile

Patience and understanding throughout the rental experience

High School Diploma or equivalent

We offer :

Medical Vision Dental 401k Employee Discounts Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

We are committed to building a team that represents a variety of backgrounds perspectives and skills. All members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs .

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at :

Required Experience :

Unclear Seniority

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full-Time

Experience : years

Vacancy : 1