Dental Treatment Coordinator

The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. The TC must have the ability to promote a positive culture, leadership skills, and a healthy work place environment that displays our company core values and demonstrates our core values in high regards to our patients.

The Treatment Coordinator’s main job responsibility is to clearly explain treatment options and related costs for Dental, Orthodontics, and Oral Surgery. The Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. Following up with patients to close cases and help schedule any presented treatment that is pending. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the patients. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on. In addition being able to open and close the office, handle escalated patient situations, and keep clinic moving on time. Additional responsibilities may be required, as needed.

Basic Daily Tasks but not limited to :

• Oversee the front office and ensure all daily checklists are completed.
• Maintain and update patient records with accuracy.
• Strong written and verbal communication abilities.
• Communicate with doctors and staff to ensure efficient scheduling and patient flow.
• Manage billing, collections, and other financial processes to support office goals.
• Use practice management software's for scheduling and tracking patient information.
• Support onboarding and training efforts for new administrative team members..
• Previous experience in dental Treatment planning - specialties is a plus.
• Excellent organizational and multitasking skills.
• Team-oriented attitude with a commitment to great patient experiences.
• Confirmation of future new patient exams- including a phone call or text introduction
• Follow up on patient’s that have not completed treatment and re-care appointments not scheduled.
• Maintain a full schedule for all provides.
• Present treatment plans and help educate patients on their insurance benefits and payment options.
• Help address any barriers a patient might have to complete treatment.
• Send out predeterminations / preauthorization's and follow up with status.
• Knowledge of dental insurance plans HMO / PPO / AHCCCS / FEDERAL (credentialing is a plus)
• Create multispecialty contracts on DocuSign for patients to review and sign.
• If the manager is out, you may need to help complete the End of the day reports
• Participate in any marketing trackers and marketing promotions.
• Uphold office standards, policies, and a positive workplace culture

Our busy and fast-growing practice is both family owned and operated based on core values. We are committed to delivering the highest quality of care possible. With these goals and standards, we are currently searching for a self-motivated, optimistic, fun, upbeat, caring person who is passionate about dentistry and helping other people reach their full potential through a great smile.

Skills : Cosmetic

Benefits : Medical

Compensation :