Order Entry and Support Expert

Job Description

Job Description

Benefits :

401(k)

Health insurance

Paid time off

PTL ONE is looking for a detail-oriented, stable professional who can hit the ground running. We need someone who is calm under pressure, organized, and proactive with both people and systems.

You Are a Fit If You...

• Have exceptional attention to detail accuracy is paramount
• Are an order entry and administrative systems expert
• Thrive in structured environments with clear processes and expectations
• Communicate clearly, read situations well, and dont escalate under stress
• Are naturally dependable, stable, and conscientious
• Are a dominant S / C DISC profile (steady, compliant)
• Also a great match if you align with the Enneagram 1 (The Reformer) or Enneagram 6 (The Loyalist) people who take pride in doing things the right way
• Show up on time, take initiative, and need minimal supervision

Preferred Profile

• Looking for a stable, long-term position in a professional, fast-moving office environment

What Youll Be Doing

• Processing high-volume order entry with zero errors
• Managing customer communication through Zendesk Sell and Zendesk Support (ticket system)
• Using SAP Business to maintain accurate records and workflows
• Fielding and managing calls through the 8x8 phone system
• Supporting daily operations with a steady hand and sharp attention to detail

The Right Candidate Will Bring :

• Emotional maturity and a calm, measured communication style
• The ability to multi-task without losing accuracy
• Fast learning skills we expect full performance within 2 weeks
• Familiarity with technical systems : SAP, Zendesk Sell, Zendesk Support, and 8x8
• Pride in their accuracy, accountability, and follow-through