Technical Support

AirBornGeorgetown, Texas

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Your Job

We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team. This role serves as a critical bridge between our organization and engineering / product teams, providing technical expertise and solutions that help drive customer success and revenue growth. The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.

Our Team

You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets. Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.

What You Will Do

Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
Support onboarding efforts by guiding new clients through technical setup and configuration processes.

Who You Are (Basic Qualifications)

Bachelor’s degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.

Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.

Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.

Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.

Proficient in CRM software, Microsoft Office Suite, and technical drawing / diagram tools.

What Will Put You Ahead

Experience with RF, avionics, propulsion, or other aerospace-specific technologies.

Basic understanding of the Connector and Harness MFG processes

Familiarity with government contracting and procurement processes.

Certifications related to aerospace systems or sales engineering.

Ability and willingness to travel occasionally to customer sites and industry events.

Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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Technical Support • Georgetown, Texas