Call Center Agent

A successful candidate in this role will have experience being successful answering calls for program / product discussions. This role handles reservations, general zoo inquiries, pre-sale inquiries, and post-sale technical / functional support. In addition, outbound calls are made to guests for billing and collection purposes as well as direct selling. This is a highly sales driven role where the representative is expected to promote zoo initiatives through sharing their knowledge about how it supports both patron and Zoo mission / vision. Must be able to work holidays, weekends, and evenings as scheduled.

Our Mission : Houston Zoo connects communities with animals, inspiring action to save wildlife.

Our Vision : Houston Zoo will be a leader in the global movement to save wildlife.

Job Duties and Responsibilities

• Encourage and model the core values of the Houston Zoo through exceptional internal and external guest service.
• Answer general questions about the Houston Zoo and answer specific questions concerning products available for purchase.
• Support the execution, and process of multiple programs registrations ( field trips, donation, birthday parties, etc) as well as rescheduling process for Admission tickets and events.
• Maintain Houston Zoo and product knowledge by attending daily start-up meetings and reading department communication briefs.
• Identify, research, and resolve guest issues using all available resources.
• Promote classes and programs while scheduling.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Generates and disseminates on and off-site program and activity registration confirmation packets.
• Might be required to work holidays, weekends, and evenings.
• Contributes to saving animals in the wild through reduction of waste, water and energy use
• Performs and assist other duties or special projects as needed.

Education and Experience

About Houston Zoo

Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.

Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. The Houston Zoo is an Equal Opportunity Employer.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits

Full-time, regular positions are offered the following benefits.

Full-time and Part-Time, regular positions are offered the following additional benefits.

Houston Zoo is an Equal Opportunity Employer

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.