Hospitality Manager

About Us :

• Since 2019, Landing has redefined apartment renting with the industry's first flexible living model.
• Our membership program provides consumers with access to a network of apartments in 35+ markets with no deposits, hassles, or stress.

About the Role :

About the Team :

What You’ll Do :

Evaluate property and home condition, ensuring inventory meets Landing standards Oversee market metrics Monitor and resolve member support tickets through all member communication channels Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases Simultaneously complete multiple daily tasks and build processes for the future Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth Build weekly market performance reports and present to Field Operations leaders What You Need :

Interpersonal Skills :

An obsession with customer experience and satisfaction Ability to thrive in high-growth environments and an evolving startup atmosphere Experience using data and metrics to drive improvement Strong organizational and leadership qualities, an over-communicator, proactive ownership style Ability to earn trust of leadership, work independently, and drive results with minimal supervision Hands on mentality to jump in and get things done when it counts Benefits and Perks :

Solid compensation :