Executive Director & Head, Client Billing

# Executive Director & Head, Client BillingBoston, MAFull-Time# Executive Director & Head, Client BillingBoston, MAFull-TimeOct 28, 2025Finance## Job DescriptionThe Client Billing Team oversees the confirmation of fee attributes, calculation of billing fees, aggregation of billing elements (both internal & external), oversight of key vendor partners, collaboration with key organizational partners (client relationship management, contract specialists, legal, risk, compliance, and finance), invoice generation & distribution, issue management, reconciliation of key attributes & contracts, establishing and enhancing controls, developing reporting & analysis, ensuring and maintaining policies & procedures, and building / implementing a robust training program.MSIM is searching for an experienced business manager to lead our Client Billing team. The Head of Client Billing will be a key driver of change management, responsible for all aspects of billing, with a key focus on process improvement and automation. This individual will be integral in building out a target architecture for end-to-end billing that supports long-term stability and enables business growth.This leader will be responsible for managing a multi-faceted team that covers institutional (custom) and retail billing across multiple business lines spanning MSIM, Parametric, and Eaton Vance. Each of these channels require a high attention to detail to ensure these critical client deliverables are produced with completeness, accuracy, and timeliness. This leader will be responsible for managing a team across Boston, Baltimore, and Seattle, with regular interactions with counterparts in New York.Requirements

• 10+ years’ experience with relevant billing experience; asset management experience preferred
• Track record of successfully managing high performing teams
• Experience implementing and maintaining a strong control framework that enables efficiency and growth
• A collaborative change driver with a sense of urgency and comfortable challenging the status quo
• Strong work ethic and interest in improving business, technical, and operational processes
• Inquisitive, creative thinker who is motivated to learn and driven to achieve exceptional results
• Demonstrated track record of effective partnership with business, technology, and operations
• Strong organizational skills, ability to manage multiple projects simultaneously under pressure, strong ability to influence cross functionally
• Attention to detail, high level of initiative, resourcefulness, and ability to demonstrate good business judgment
• Self-motivated, goal-oriented, fast learning, adaptable team player
• Experience with digital tooling, data visualization, and / or billing systems preferred
• Excellent oral and written communication skills
• Ability to make connections across multiple data sources
• Bachelor’s degree
• WHAT YOU CAN EXPECT FROM MORGAN STANLEY :
• We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.Expected base pay rates for the role will be between $225,000 and $300,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).PDN-a0395802-43a2-4b79-95b4-8e274710a701The Client Billing Team oversees the confirmation of fee attributes, calculation of billing fees, aggregation of billing elements (both internal & external), oversight of key vendor partners, collaboration with key organizational partners (client relationship management, contract specialists, legal, risk, compliance, and finance), invoice generation & distribution, issue management, reconciliation of key attributes & contracts, establishing and enhancing controls, developing reporting & analysis, ensuring and maintaining policies & procedures, and building / implementing a robust training program.MSIM is searching for an experienced business manager to lead our Client Billing team. The Head of Client Billing will be a key driver of change management, responsible for all aspects of billing, with a key focus on process improvement and automation. This individual will be integral in building out a target architecture for end-to-end billing that supports long-term stability and enables business growth.This leader will be responsible for managing a multi-faceted team that covers institutional (custom) and retail billing across multiple business lines spanning MSIM, Parametric, and Eaton Vance. Each of these channels require a high attention to detail to ensure these critical client deliverables are produced with completeness, accuracy, and timeliness. This leader will be responsible for managing a team across Boston, Baltimore, and Seattle, with regular interactions with counterparts in New York.Requirements
• 10+ years’ experience with relevant billing experience; asset management experience preferred
• Track record of successfully managing high performing teams
• Experience implementing and maintaining a strong control framework that enables efficiency and growth
• A collaborative change driver with a sense of urgency and comfortable challenging the status quo
• Strong work ethic and interest in improving business, technical, and operational processes
• Inquisitive, creative thinker who is motivated to learn and driven to achieve exceptional results
• Demonstrated track record of effective partnership with business, technology, and operations
• Strong organizational skills, ability to manage multiple projects simultaneously under pressure, strong ability to influence cross functionally
• Attention to detail, high level of initiative, resourcefulness, and ability to demonstrate good business judgment
• Self-motivated, goal-oriented, fast learning, adaptable team player
• Experience with digital tooling, data visualization, and / or

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