Branch / Retail Banking Clerk

Job Description

Job Description

We are looking for an experienced Branch / Retail Banking Clerk to join our team in Midland, Texas. This Contract-to-permanent position focuses on providing exceptional customer service while assisting clients with a variety of financial products and services. In this role, you will play a pivotal part in building strong customer relationships and ensuring efficient banking operations.

Responsibilities :

• Engage with customers to identify their financial needs and recommend suitable banking products and services.
• Perform teller duties, including processing deposits, withdrawals, and other routine transactions accurately and efficiently.
• Open new accounts and guide customers through the application process for consumer loans.
• Respond to inbound calls promptly, addressing inquiries and resolving issues related to banking services.
• Maintain knowledge of banking software and systems to ensure seamless operations.
• Market credit and non-credit products to individual and small business clients both inside and outside the branch.
• Build and maintain strong account relationships by providing ongoing support and personalized service.
• Ensure compliance with banking regulations and internal policies while handling transactions.
• Assist in daily banking operations, including balancing cash drawers and preparing reports.
• Work collaboratively with team members to achieve branch goals and deliver excellent customer experiences.
• Minimum of 1 year of experience in banking or a related field.
• Proficiency in using banking software and systems.
• Strong understanding of banking products, operations, and services.
• Excellent customer service and communication skills.
• Ability to handle inbound calls professionally and effectively.
• Familiarity with opening accounts and processing loan applications.
• Attention to detail and commitment to accuracy in financial transactions.
• Knowledge of commercial and community banking processes is a plus.