Circulation Desk Student Assistant Supervisor

Type of Appointment : Full-Time, Probationary

Job Classification :  Library Services Specialist III

Anticipated Hiring Amount : $4,280 per month

Work Schedule : Tuesday - Thursday, 10am - 7pm; Friday - Saturday, 8 : 30am - 5 : 30pm

Recruitment Close Date : November 19, 2025

THE DEPARTMENT :

The primary functions of the Access Services unit include circulation services, reserve services, stack management operations, Resource Sharing (CSU+ / Document Delivery services), and the information desk. Circulation Services responsibilities include opening and closing the Library, staffing the circulation desk during all hours the library is open, checking out / in circulating books, videocassettes, CD's, DVD's, professor reserve materials for classroom assignments, customer service. Access Services is also responsible for microform in addition to paging materials from the compact shelving area and assisting patrons with photocopy and printing problems. This Department also assists patrons with disabilities in various capabilities, ., to retrieve library materials, copy / print, etc. Stack Management operations include managing the automated book return system, re-shelving of all library materials, including in-house use materials, and "shelf reading" in high use areas. Resource Sharing (CSU+ / Document Delivery services) includes operating the electronic interlibrary loan subsystem, obtaining books and journal articles form other libraries, and lending materials to other libraries upon request. The reserve services include consulting with faculty about course materials to be placed on reserve; process both hardcopy and electronic materials to be placed on reserve through the reserve module in the library system; ensure that copyright & ADA requirements are met for all reserve items; maintain reserve collection, assist faculty in posting e-reserves materials on the campus learning management system. Access Services is also responsible for providing customer service and resolving patron issues in a timely and professional manner, evacuating the building during emergencies, and maintaining a welcoming, safe, and pleasant library environment.

DUTIES AND RESPONSIBILITIES :

Saturday Lead Responsibilities :

• Open the Library on Saturdays at the designated hours of service, arriving on time for building preparation, turning lights on for the appropriate floors, checking for proper function of elevators and following up on any notes left by other staff members regarding problems with equipment, making sure the Circulation desk is stocked and ready for immediate use.
• Verify Circulation Desk student staff presence is available, if not, a call is made to the student assistants to seek replacements.
• Lead and oversee all Circulation desk functions (register patrons by creating and / or updating patron's record in Alma, checking out, checking in, desensitize, sensitize Library materials, renew, create and / or update item records for materials not online, and place holds / recalls on requested materials.
• Receive payments for financial obligations.
• Answer telephone and patron inquiries regarding Library and Campus wide directional questions as well as refer questions to appropriate departments or personnel, while monitoring the student assistants' work and training, interpret Library policies for students, staff, faculty, patrons from other institutions and the general public.
• Resolve problems arising from conflicts with policies and procedures, exercising judgment, based on experience.
• Refer patrons to the Circulation Unit Coordinator for further action if problem warrants, or patron requests higher authority.
• Act as the liaison person to the University Police Department, calling for assistance in security matters as well as reporting maintenance problems and asking for information.
• Log decisions made that will affect the unit and detail information on Saturday occurrences to be acted upon by the Sunday Lead Library Services Specialist.
• Act as security attendant and fill out incident reports as needed. Notify the University Police Department, and Library Administration, when incidents escalate beyond Library Services Specialist's authority to handle problem patrons or when requested by a patron.
• Close the Library building making sure that the closing announcements are given in the proper sequence and times, that all patrons have exited the building, verify that the Circulation desk is re-stocked and ready for the next day's shift, lights are turned off on appropriate floors, and the building is locked and secured.

Lead, Circulation Desk Student Assistants :

Circulation Services :

Enforce Library Code of Conduct

Miscellaneous :

QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the .

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the .

CSU Classification Salary Range

This position is part of the California State University Employees Union (CSUEU) bargaining unit 9. The CSU Classification Standards for this position are located on the The CSU Salary Schedule is located on the The classification salary range for this position according to the respective skill level is : minimum $4,280 and maximum $6,235. per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to the .

University Driving Requirements

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must : 1. Have a valid California or other State Driver’s license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the .

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at : and / housing / documents / .

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the .

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at .

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

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