Project Management - Project Manager - General - Lead

Job Description : Principal Process Manager

General Responsibilities :

Leverage Process and Project methodologies, including DMAIC tools to conduct impact assessments, remediate risks, improve and redesign processes

Support continuous discovery and improve customer experience

Support bank operations imperatives, with a specific early focus on mitigating risk

Work closely with Project, Product, Process, and Design teams to collaborate on overall strategy, prioritization, processes, requirements and testing of new applications prior to implementation

Leverage agile methodologies to perform work, within smaller teams

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

Resolve complex problems, where expertise is required to interpret against policies, guidelines, technical limitations, or processes; escalate breakdowns in the process by asking the right questions and identify / involve the right stakeholders to correct breakdowns.

Develop formal process documents ( maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Develop CTQs and metrics to measure the health of existing, new or recently changed processes. Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.

Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level.

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least years of Process Management or Project Management or Risk Management experience

At least year of experience supporting technology teams

Preferred Qualifications :

Bachelor’s Degree or military experience

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• years of experience in a Process or Project Management role
• years of experience working in an Agile environment
• years of experience with Data Visualization Reporting tools

Reason For Request :