Product Manager, Transactional Communications

About Carvana

“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.”

– Stephens Investment Bank, Analyst Report, Sept. 2024

Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more.

If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. Our technology teams build :

• End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.
• AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.
• 360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.
• The most sophisticated and self-service automotive lending platform in the world.
• Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.
• Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.
• Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.

And much, much more…

THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday)

About the team and position

The Communication Platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product : a communication platform that delivers the right message to the right person at the right time in the right channel tens of millions times a year. This team's scope focuses on transactional messages, delivered through email, SMS, push notifications, and website chat (powered by our conversational AI agent).

We’re looking for a product-minded innovator who combines quantitative rigor with sharp intuition who instinctively design experiments that move meaningful metrics. You thrive in a fast-moving, product-led environment, tackling high-level business problems with autonomy and speed. Equal parts customer-obsessed storyteller and entrepreneurial operator, you can craft a vision that rallies engineering, marketing, and operations around delighting users and moving metrics. Above all, you forge deep, trusted relationships across functions and turn shared goals into shippable products that scale. As an integral team member, you are ultimately responsible for the success of projects and the long-term trajectory of KPIs such as contacts per sale and conversion to sale.

What you’ll be doing

You will work closely with design and engineering to scope and prioritize projects, write detailed requirements, define experimentation plans with A / B testing ownership, analyze data, and launch communications, including emails, SMS, push notifications, and interactions with Sebastian (our conversational AI agent). But most importantly, you will make business impact . Additionally :

What you should have

It would be great if you also had

Don’t meet 100% of the qualifications?

At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot!

What we’ll offer in return

Legal Stuff...

Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.