Product Surveillance Communications Associate

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.

As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments.

Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond.

We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions.

Learn more at www.coopersurgical.com .

Work location : Trumbull, CT (on-site)

Scope : Post Market Surveillance investigation letters / reports provided to customers for filed complaints.

Job Summary : The Product Surveillance Communications Associate is responsible for reviewing complaint investigations and drafting effective customer letters / reports in a timely manner - relevant to KPI metrics.

Customer investigation letters are needed for global medical device and invitro fertilization (IVF) product complaints to ensure high levels of customer satisfaction and professionalism.

The Product Surveillance Communications Associate must have excellent writing skills, customer service skills, and the ability to evaluate, disseminate, and present information from a global perspective.