Talent.com
IT Generalist

IT Generalist

GPS InsightScottsdale, AZ, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

GPS Insight is looking for an IT Generalist to join our IT team. Please note this role is located onsite at GPSI's North Scottsdale headquarters, supporting the office Monday – Friday. The ideal candidate would work closely with the VP of Operations and the IT team to manage key aspects of GPSI's technology practice, including :

IT Helpdesk and Technology Infrastructure Support

  • Work within ticket-based system to assist GPS Insight staff with hardware / software issues
  • Provide day-to-day support and maintenance for all computing and communications systems (computers, monitors, phones, headsets, printers, etc.)
  • Desktop hardware procurement, standardization, management, support, security policy enforcement, and automation
  • Configure and deploy laptops and workstations for staff; ensure the ongoing health of technology assets
  • Microsoft 365 and SentinelOne management and alert remediation
  • Automation of routine support activities (patching, desktop provisioning, etc.)
  • Create and maintain documentation of relevant policies, procedures, runbooks, and infrastructure
  • Following approval processes to authorize purchasing of licensing for users
  • Assist in maintenance of network infrastructure : firewalls, switches, wireless access points

Application and User Management

  • Assist with administration of IT systems, including Microsoft 365, RingCentral, Slack, NetSuite, etc.
  • Collaborate with the HR and Security teams to create and implement IT-related on-boarding and off-boarding procedures
  • Work within ticket system for centralized user and permission management
  • Provision access in various for new users and remove access for users exiting the company

    • IT Audit Support

  • Maintain and audit IT asset and software license inventory
  • Assist with monthly documentation gathering for SOC 2 compliance
  • Audit and report on user permission and access levels

    • Special Projects

  • Support VP of Operations and CISO with other IT duties as needed

    • Your Experience

    You are a hands-on professional, outgoing, and proactive, with strong written and oral communication skills and can balance time-sensitive requests and long-term strategic priorities. Above all, you exhibit an exceptional customer service mentality, have strong relationship-building skills and are excited to build and implement IT processes and systems. You thrive on minimal supervision and love seeing things to completion.

    To excel in this role, you likely bring the following experience to the table :

  • At least three (3) years' experience providing companywide IT support, including working knowledge of Microsoft 365, Intune, SentinelOne, Windows 10 / 11, Chrome, Firefox, Safari, Entra (Azure AD), network printers / multi-functional copiers; light firewall and switch exposure considered an asset
  • Comfortable with Microsoft PowerShell including core Microsoft modules
  • Experience in a Entra conditional access & passwordless environment
  • Strong customer service focus and great interpersonal skills to interact and maintain productive working relationships with employees at all levels
  • H igh attention to detail to find issues, follow processes and deploy settings
  • Effective communication skills to review company policies with users and explain why they may or may not be able to do / purchase something.
  • Passionate about technology, intellectual curiosity, and a willingness to learn in a continuously evolving environment
  • MacOS experience and support considered a strong asset
  • Experience using remote desktop tools to support remote users
  • Experience deploying / supporting enterprise IT tools, specifically MDM tools (Intune), automation tools, and digital security tools
  • Familiar with employee onboarding / offboarding and application access control
  • Self-motivated and accountable for seeing tasks through to completion
  • Having or working toward Microsoft or Apple certification is desirable

    • What We Offer

  • Fast paced and rapidly growing environment
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages innovative ideas
  • There's more as well! Speak with us to find out all details!

    • Benefits

  • 401(k) matching
  • Full Health Benefits (Health, Vision, Dental)
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
    • serp_jobs.job_alerts.create_a_job

    It Generalist • Scottsdale, AZ, USA