Software Application Specialist

Job Description

As an Application Specialist, you will use your experience to help adapt our agencies business processes to the newly installed solutions. This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable. Primarily, you will aid in the installation and training of our Analytics products during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline.

Responsibilities may include :

• Implementation, configuration, and training of core software
• Setting of goals and expectations for configuration timelines with our customers
• Tracking and reporting on actual progress made by customers to the internal project group
• Working with software developers and project support teams
• Meeting with system users to understand common workflows and scope
• Helping agencies to meet needs with out of the box solutions
• Communicating findings to technical and non-technical colleagues
• Other duties as assigned