Front Office Supervisor

Reports To : Front Office Manager

$19.00 - $22.00 per hour paid bi-weekly

Role Description

This is a full-time on-site position located at the Embassy Suites in Irving TX. The Front Office Supervisor is responsible for overseeing all Front Office operations including guest registration room assignments and daily departmental tasks. This role ensures exceptional guest service supports the Front Office team assists with training and promotes a smooth and efficient operation across all shifts.

Responsibilities

• Supervise the Front Desk team to ensure efficient check-in / check-out procedures and outstanding guest service.
• Assist with training coaching and development of front office associates.
• Create manage and adjust staff schedules to ensure proper coverage at all times.
• Ensure all guests are assisted promptly courteously and professionally.
• Apply strong problem-solving skills to resolve guest issues and concerns in a timely and satisfactory manner.
• Communicate effectively with housekeeping maintenance and all other departments to ensure seamless service delivery.
• Monitor and verify that all front desk checklists procedures and brand standards are followed consistently.
• Review daily work for accuracy including billing payment postings deposits and error-free balancing.
• Support hotel goals through collaboration teamwork and maintaining a positive work environment.
• Maintain and improve guest satisfaction by providing personalized service and anticipating guest needs.
• Collect and review guest feedback helping implement improvements where needed.
• Recruit train and onboard new front office staff.
• Evaluate employee performance and provide feedback coaching and corrective actions when necessary.
• Handle continuous guest requests in a fast-paced environment with professionalism and urgency.

Qualifications

Required Experience :

Manager

Key Skills

ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 19 - 22