Communications & Engagement Manager

Communications & Engagement Manager

FLSA Status : Exempt Full -Time

Reports to : Executive Director

Location : Mariposa – Rio Rancho, NM

Job Type : Full-time

Pay : $50,000 – $60,000 per year

Benefits : 401(k)

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Summary :

The Communications / Engagement Manager will develop and implement communications and brand strategies that support the broad, collaborative community-building initiatives of Cohere and the Mariposa community. The manager will lead the community building effort that results in resident engagement that is meaningful, authentic and collaborative, bringing residents, neighbors, non‑profits, employers, and others together to foster a rich expression of community life and build a sustainable legacy for Mariposa.

Scope :

Lead communications initiatives and outreach activities.

Lead on‑ground delivery of the brand promises.

Support the executive director and operations manager by drafting messaging and materials that share the community's values and enhance the Cohere and Mariposa brands.

Write copy using Associated Press Style and the Cohere voice that aligns with Mariposas’ unique brand.

Produce eblasts that support the timely dissemination of operation and engagement information.

Manage technical execution of digital communications, including eblasts, blog posts, website updates and page builds, event registration platforms, etc.

Ensure the resident website is user‑friendly and provide technical support to Cohere staff.

Manage vendor partners to design and produce print collateral for various projects.

Manage production of annual mailing; curate content; edit copy; and coordinate designers.

Ensure staff and partners maintain brand standards and trademark compliance.

Actively participate in monthly team meetings; share best practice knowledge; collaborate to solve problems; serve as a mentor; and be a highly engaged team member.

Represent Cohere appropriately at industry, community, and professional events.

Present at board meetings and workshops to educate the boards and residents on best practices.

In collaboration with the Executive Director, Cohere colleagues and other stakeholders, develop a dynamic multi‑faceted community engagement strategy reflective of the community brand, vision and culture.

Proactively contribute to strategic visioning and the development and implementation of work plans for all engagement program offerings including annual / monthly events, celebrations, social activities, community service, resident clubs, lifelong learning and enrichment programs.

Identify, vet and secure appropriate vendor partners in support of programs and events; negotiate pricing and contracts; secure insurance, liability waivers and similar documentation.

Develop and implement a comprehensive volunteer engagement strategy that leverages resident leaders and influencers to advance and support key events and programs; create committee charters; recruit committee members; manage committee meetings and related activities.

Working with team members, develop and implement a robust resident welcome program aimed at making a genuine connection with every new homeowner.

Inspire and lead team members, volunteers, contractors and others to achieve desired outcomes.

Analyze resident surveys and data to provide programming solutions for community needs and create programs that are in line with resident data and interests.

Engage in relevant professional associations and trade groups that provide professional development and ongoing learning opportunities; visibility for Mariposa and Cohere; leadership / volunteer involvement.

Organize and report data for board reports based on MailChimp, and Google Analytics.

Attributes :

Excellent verbal, written, and personal communication skills.

Ability to think critically, reason, and make independent decisions.

Take the initiative to keep the organization’s vision and values at the forefront of decision‑making and action.

Skilled in effective and efficient organization, priorit, follow‑up, and time management.

Ability to foster a collaborative environment with a creative problem‑solving, win‑win approach.

Willingness to embrace new technologies and teach others the skills you learn.

Excellent troubleshooting skills.

Conscientious and dependable work ethic.

Attention to detail.

Willingness to seek and implement innovative strategies to gain more resident engagement within the community.

Ability to balance multiple time‑sensitive projects at once.

Ability to establish and convey a sense of purpose that aligns with Cohere’s values.

Able to work independently as well as in a team environment.

Outstanding customer service skills and instincts.

Project enthusiastic, positive, and professional demeanor.

Possess strong management and leadership skills.

Be able to step into a supervisor role that encourages growth and professional development.

Ability to demonstrate flexibility.

Passion for people; ability to engage in authentic, meaningful ways.Creative : imaginative and resourceful.

Motivating, inspiring; brings out the best in team members, volunteers and stakeholders.

Knowledge | Minimum Qualifications :

A bachelor’s degree in a related field preferred.

Minimum of 3 years of management‑level experience required.

Minimum of 5 years of progressively responsible professional communications experience in hospitality, event management, recreation management, non‑profit management or related field with transferable skills required.

Experience writing compelling copy in Associated Press Style required.

Confident working in CMS and email marketing platforms.

Effective contract negotiation and vendor relationship management.

Participated in the budget‑creation and budget‑management process required.

Effective communication, motivation, cooperation, and conflict resolution.

Experience with web‑based platforms including WordPress, Mailchimp, and Survey Monkey.

Comfort with Adobe Creative Suite, including Photoshop, Illustrator, and Acrobat Pro.

Proficient in Microsoft products, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

Personal skills including leadership abilities, a positive outlook, self‑motivation, and problem‑solving.

Knowledgeable in planning programs and events, social activities, recreation and sports activities, resident‑led clubs and committees that provide opportunities for residents preferred.

Knowledgeable in securing appropriate vendor partners in support of programs and events; negotiating pricing and contracts; securing insurance, liability waivers, and similar documentation preferred.

Operating Principles :

Instill a sense of fun and enthusiasm into everything we do for the community.

Exercise tact, diplomacy, and fair‑mindedness in all interactions while providing exceptional customer care.

Work collaboratively with community stakeholders to promote a governance style based on inclusiveness, mutual respect, consensus‑building, and responsiveness to changing needs and opportunities.

Promote compliance with community rules through education, communication, and building grassroots support.

Reflect a work style based on inclusiveness, mutual respect, consensus‑building, and responsiveness to changing needs and opportunities.

Embrace the vision, goals, and aspirations of Cohere.

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates has been identified, the job posting may be withdrawn or closed.

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