Night Auditor (25hr)

Job Summary

The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services serving as a night shift resource for customer service and ensuring the security and safety of all hotel Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience as well as a professional attitude and strong communication skills.

Compensation & Benefits

The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour paid addition employee benefits may include vacation days health insurance and paid time off.

Responsibilities

• Greet guests upon arrival and check them in / out of the hotel
• Answer guest inquiries and resolve problems with tact and diplomacy
• Prepare guest room bill accurately and balance to accounts receivable
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
• May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel; process cancellations revisions and information updates on changes.
• Process low daily revenue reports
• Ensure the security of all hotel guests through careful monitoring of entrances and exits
• Provide exceptional customer service at all times
• Perform other duties as assigned

Requirements

Skills

PHYSICAL REQUIREMENTS

BUSINESS ATTIRE

To present a professional and business image to guests associates and public we ask that all associates follow PHMs dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times uniform must be neat clean and wrinkle free practice good personal hygiene and grooming.

PREFERRED QUALIFICATIONS

EEOC Statement

At The Sheraton Palo Alto we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1