Guest Experience Partner II

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At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

The Guest Experience Partner IIs purpose is to provide world class service to all external personnel that enter buildings within the Exact Sciences campus. This position interacts primarily with visitors candidates and vendors to gather and exchange information. The Guest Experience Partner II will also contribute to various projects and may help mentor and train the Guest Experience Coordinator.

Essential Duties

Include but are not limited to the following :

• Welcome and acknowledge all guests utilizing the 10 / 5 rule.
• Act as first point of contact for all activities and emergencies in the lobby remaining alert at all times.
• Open office space (working area) promptly at the beginning of business hours.
• Serve as point person taking ownership of any challenges that may arise within the Lobby operation resolve them or follow escalation procedures as required.
• Perform office security function by following safety policies and controlling access via the reception desk (through visitor management system issue visitor and temporary badges.).
• Provide customer support in a prompt friendly and timely manner follow-up through to resolution.
• Anticipate and address guests needs.
• Direct guests / clients in the appropriate direction; escort high touch clients to meeting destinations within designated building.
• Maintain exceptional appearance of front desk area and ensure it is always in an orderly state.
• Answer screen and route incoming calls.
• Monitor multiple shared email inbox and triage incoming requests.
• Maintain shared documentation and filing system. Lead efforts in developing and maintaining shared filling system to track critical information.
• Maintain clear and complete records which comply with Exact Sciences Quality System.
• Handle confidential and business critical information.
• Lead and participate in various projects and tasks in accordance with business needs and demands.
• Accept deliveries and mail sort organize and distribute to the correct recipients.
• Follow guidelines laid out by the company (i.e. branding style guide etc.).
• Promote teamwork and quality service through daily communications body language and presence.
• Proactively manage coverage and priorities.
• Provide back-up support for all team members.
• Order front office supplies and keep inventory of stock within budget parameters as needed.
• Develop and maintain positive working relationships with others and support teams to reach common goals.
• Train other team members and participate in training plans how tos and manual updates.
• Handle credit cards financial software and expenses related to team budget.
• Ability to report with a professional appearance and welcoming presentation and demonstrate an enthusiastic and respectful positive attitude. Display strong interpersonal skills to relate easily with people of various background and personalities.
• Ability to establish and maintain positive working relationships build rapport with teammates customers and guests and support teams to reach common goals.
• Ability to quickly analyze a situation come up with solutions implement them and inform those impacted.
• Motivated self-starter and creative problem-solver.
• Ability to work both independently as well as in a team-oriented environment to accomplish assigned tasks and goals.
• Proactive approachable critical thinking and solution focused. Excellent oral written communication and interpersonal skills.
• Excellent oral written communication and interpersonal skills.
• Excellent internal and external facing customer service skills.
• Excellent attention to detail and organizational skills.
• Excellent multitasking and time-management skills with the ability to prioritize tasks.
• Ability to maintain confidential information.
• Adaptable open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.
• Ability to adapt and maintain composure in high pressure and fast-paced ever-changing environment. Display working knowledge of Exact Sciences in a professional and branded manner.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work nights and / or weekends as needed.
• Ability to work overtime as needed.
• Ability to lift up to 50 pounds for approximately 20% of a typical working day.
• Ability to work seated for approximately 90% of a typical working day. Ability to work standing for approximately 10% of a typical working day.
• Ability to move within buildings taking stairs and / or elevator utilizing cart to assist with supplies deliveries package and / or mail shipments and / or deliveries to display announcements and perform rounds (stocking office supplies organizing and stocking supply nooks and ensure meeting rooms are stocked organized and clean) for up to 60% of a typical working day.
• Ability to work on a mobile device tablet or in front of a computer screen and / or perform typing for approximately 80% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand / arm; reach above shoulder height.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability and means to travel between local Exact Sciences locations.
• Ability to drive a vehicle between Exact Sciences locations as business needs require.
• Ability to travel 5% of working time away from work location may include overnight / weekend travel.

Minimum Qualifications

Preferred Qualifications

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Salary Range :

$51750.00 - $82800.00

The annual base salary shown is for this position located in US - CA - San Diego on a full-time addition this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here .

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability protected veteran status and any other status protected by applicable local state or federal law.

To view the Right to Work E-Verify Employer and Pay Transparency notices and Federal Federal Contractor and State employment law posters visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 51750 - 82800