Business Operations Analyst

Job Description

Job Description

Location : Remote – Mid West preferred

Department : Information Technology

Reports To : VP of Technology

Position Overview

We are seeking a highly motivated Business Operations Analyst to join our team. This role bridges the gap between business operations and technology by analyzing, defining, and translating process and workflow requirements into practical, scalable solutions. The Analyst will work closely with stakeholders across operations, sales, purchasing, finance, and customer service to optimize the use of our core platforms—including ERP, CRM, and Business Intelligence tools—to drive efficiency, improve decision-making, and support growth.

Key Responsibilities

• Partner with business and operations leaders to document workflows, requirements, and process gaps across functional areas.
• Analyze and recommend improvements in operational processes and how they are supported in ERP, CRM, and BI platforms.
• Serve as a liaison between business users and IT / development teams, ensuring requirements are clearly understood, validated, and translated into system configurations or solutions.
• Collaborate with ERP and CRM administrators to design, test, and implement system changes that align with business objectives.
• Develop reports and dashboards in BI tools to deliver actionable insights for leadership and frontline staff.
• Create process documentation, user stories, and functional specifications to support system enhancements and training.
• Support change management efforts, including communication, training, and adoption strategies.
• Perform root cause analysis on process or system issues and provide practical resolutions.
• Participate in testing and validation of platform updates, enhancements, and integrations.
• Proactively monitor performance of workflows and recommend continuous improvements.

Qualifications

Key Competencies