Dispute Research Analyst

Title : Dispute Research Analyst

Location : Indianapolis, IN

Duration : 12 Months

Shift Schedule : The position is a Hybrid role and will work the following schedule.

Description :

The hours are between arrive 7 : 30 a.m. - 8 : 30 a.m. to 5 p.m. (Will work 8 hours with minimum 30 minutes lunch) There may be workshops or training that will require you to be on-site in addition to 3 days a week.

3 days a week on-campus. Also, the weeks when there are holidays the schedule on-campus is TBD.

The Opportunity :

The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.

This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.

• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Who You Are :

Preferred Qualifications :

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