Operations & Communications Specialist, Customer Experience Center (Charlotte, NC)

Experience Center Operations Support Coordinator

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Position Overview

This role is responsible for operations support for the new Siemens Healthineers Experience Center in Charlotte, NC over 60,000 square feet / 2 floors including meeting and dining areas and show casing all business areas including live scanning of some products. This role is pivotal in enhancing customer / prospect engagement through orchestrated experiences that prioritize C / D-level visits, meetings, and product, services, and solution demonstrations. This position directly impacts business as touch points along the customer journey. By maximizing engagement, this role contributes to the overall success and reputation of the organization in the healthcare industry. This role reports to the Head of the Experience Center.

Key Activities :

• Onsite point-of-contact and visitor management for the Experience Center
• Communications management for internal and external visitors
• Maintain visit management platform to coordinate customer and stakeholder visits, track deliverables, and deadlines
• Support multiple concurrent visits including but not limited to agenda planning, catering planning, registration management, meeting area and multi-media management, etc.
• Develop and manage intranet site and communications Manage budget and expense process to ensure compliance with regulations

Required Knowledge / Skills, Education and Experience :

Who We Are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.