Help Desk Technician Level 2 (Partial WFH | MSP)

We are a well-established Managed Services Provider serving businesses across Chicagoland is looking for a Level 2 Help Desk Technician who thrives in a fast-paced, multi-client environment. This role is ideal for someone who enjoys troubleshooting deeper technical issues, working directly with clients, and supporting a wide range of systems across cloud and on-prem infrastructures. If you’re ready to sharpen your skills, gain exposure to project work, and grow into more advanced responsibilities, this is the opportunity for you.

What You Will Do

• Handle escalated tickets from Tier 1 involving desktops, servers, connectivity, and cloud applications
• Support Microsoft 365 administration, Azure Entra ID, Windows Server, and endpoint security tools
• Troubleshoot networking issues related to switches, firewalls, VPNs, and wireless
• Assist with onboarding, device deployments, and small project tasks under senior guidance
• Maintain accurate documentation in PSA / RMM tools and communicate clearly with clients
• Perform routine patching, updates, and maintenance to keep client environments stable
• Deliver professional client-facing support while managing priorities across multiple customers

What You Bring

Why This Role Stands Out