BENEFITS ADMIN & COMM ANALYST

Benefits Admin & Comm Analyst

This position plays a critical role in ensuring employees understand and access their benefits effectively. By managing complex plan administration, resolving escalated issues, and supporting compliance with federal and state regulations, the analyst helps maintain trust and satisfaction among employees while driving process improvements.

Key responsibilities include :

• Acting as Tier III customer service consultant for complex benefits issues requiring specialized knowledge, research, and judgment.
• Tracking and monitoring service levels for escalated issues to ensure timely resolution.
• Performing advanced plan administration activities, including complex calculations (ERP-related) and transactional support for HRIC.
• Leveraging technology to improve efficiency in plan administration and continuously seeking process improvements.
• Managing day-to-day interactions with carriers and vendors; escalating issues to Plan Managers as needed.
• Assisting in drafting and delivering employee communications for new benefits and ongoing education.
• Identifying communication and training needs based on Tier III call experience.
• Providing training support for HRIC and other HR staff to enhance benefits knowledge.
• Staying current on applicable laws and regulations; implementing legislative changes as directed.
• Supporting special projects such as open enrollment, research, and compliance initiatives.
• Performing other related duties incidental to the work described.

Skills and qualifications required :

Duke is an equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Anticipated pay range : $62,694.00 to $107,633.00.