RN Clinical Manager - Palliative Care Advanced Illness Management

Overview :

Expand Care. Lead with Compassion. Transform Lives.

We are seeking a Clinical Manager-RN to join our Advanced Illness Management (AIM) team in Jacksonville, FL. This role reports directly to the Branch Director of AIM and is responsible for coordinating and managing the day-to-day business affairs and clinical activities of the Advanced Illness Management (AIM) and Palliative Care department. The Clinical Manager ensures excellence in clinical care delivery, patient-centered service, and team leadership.

• Hospice or Palliative Care experience needed
• RN Licensure in Florida required

Key Responsibilities

Coordinate and oversee daily clinical activities within the AIM program, including managing Clinical Coordinators, Nurse Practitioners (NPs), and Registered Nurses (RNs).

Serve as the primary contact for patient and partner calls, ensuring appropriate and timely follow-up.

Manage referral processes, admission information, and insurance verification to support timely patient admission.

Ensure efficient scheduling for Nurse Practitioners, considering geographic and cost factors.

Monitor visit frequency compliance, risk scoring, and hospitalization tracking to support quality outcomes.

Coordinate orders for labs, imaging, and DME; track and provide results to NPs and PCPs as appropriate.

Maintain EMR documentation, medication reconciliation, and provider communications.

Oversee credentialing documentation and maintain credentialing logs.

Direct and maintain clinical record systems to ensure compliance with state, federal, and company policies.

Support interdisciplinary team meetings and coordinate agendas.

Manage referrals to Home Health and Hospice, ensuring smooth care transitions.

Foster strong professional relationships with referral sources, patients, families, and community partners.

Support quality assurance initiatives, performance improvement, and marketing strategies.

Participate in staff recruitment, onboarding, training, and evaluations.

About You : Qualifications

Registered Nurse with Home Health, Hospice, or Palliative Care experience preferred.

Bachelor’s degree in Nursing, Business Administration, or related field required (Master’s preferred).

Minimum of 2 years of healthcare administration or operations management experience required.

Certification in Hospice and Palliative Care preferred.

Strong leadership, communication, organizational, and problem-solving skills.

Proficiency in Microsoft Office Suite; EMR experience required.

Reliable transportation, valid driver’s license, and insurance required.

We Offer :

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

Additional Full-Time Benefits :

Apply Today

Join us in expanding access, building partnerships, and transforming care. If you are passionate about patient-centered leadership and palliative care, we encourage you to apply now.

Legalese :

Location : Illumia Our Company :

At Illumia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include :

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Related Job Titles :

Hospice RN Manager, Palliative Care RN Manager, Hospice RN Director, Palliative Care RN Director