Chief Customer Officer

Chief Customer Officer

About the Company

Rapid-growing provider of IT asset disposition & electronic recycling services

Industry

Information Technology and Services

Type

Privately Held, Private Equity-backed

Founded

2014

Employees

201-500

Specialties

• disposal
• ewaste
• recycling
• cybersecurity
• shredding
• logistics
• itad
• it asset disposition
• e-waste
• electronics recycling
• sustainability
• and asset disposition

About the Role

The Company is seeking a Chief Customer Officer to lead its client success and account management teams. The successful candidate will be responsible for creating and executing an account growth strategy that ensures the delivery of service outcomes for clients, expands high-priority client relationships, and maximizes wallet share within each client relationship. This role is pivotal in the company's mission to provide uncompromising customer service and to partner with clients in delivering solutions that enhance their business and the world. The Chief Customer Officer will be a key member of the executive leadership team, reporting directly to the CEO, and will be expected to demonstrate exceptional leadership, management, and communication skills to inspire their teams and drive the company's aggressive growth.

Applicants must have a minimum of 20 years' of experience, with at least 10 years' in a leadership role within sales and sales support teams in an IT services organization. The role requires a proven track record of growing sales revenue, exceeding quotas, and leading successful global sales teams. The ideal candidate will have a strong background in strategic planning, collaboration with cross-functional teams, and a passion for mentoring and developing sales professionals. The Chief Customer Officer will be responsible for providing revenue forecasts, developing pricing strategies, and optimizing the team structure to meet the changing needs of clients. A rational, data-driven approach to decision-making and a history of accomplishments in developing successful marketing and sales programs are essential.

Travel Percent

Less than 10%

Functions